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cato

Updating profile picture cryptically errors out?

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cato

I haven't been on this site for quite a while and thought I would update my profile picture.  Alas, I am confronted with the following very helpful error when uploading any image:

image.png

 

I tried removing my existing profile picture and trying again, but no dice.  It also gives me the same error when I supplied a URL instead.

 

Is there any fix for this?  (As an aside, as a software developer, I'm also quite morbidly curious what the underlying driving issue is... :-P  bugs be the bane of us all)

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Catpaws

I had this problem earlier this week, no idea why or how it happened. (I am not a developer)

 

It did work the next day when I again tried to upload the same picture. So maybe try again in a while?

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Phoenix the II

O.o

 

It's like a casino, try to get 777 :) 

 

(as another software dev. I really don't know what this error means, it's so helpful either.)

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kelico

I've been getting it the past week at certain times. Like then it'll work the next day...but yeah...very frustrating.

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RoseGoesToYale

Oooook. I was wondering what was going on. I tried to change mine like ten times to no avail. Glad to know it's not just me.

 

With me it's also giving errors it shouldn't, e.g. telling me "this type of file is not allowed" for perfectly valid JPEGs and GIFs. I've never gotten that before.

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Kimmie.

If it is at certain times can it have to do with server updates?

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OptimisticPessimist

Tech team are aware of this. It’s possible but that’s something @Coleslaw would have to confirm.

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kelico

This is still a thing.

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Just Dani

Oh. So that explains why I can't update my profile pic... 😕 

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kelico
1 minute ago, Just Dani said:

Oh. So that explains why I can't update my profile pic... 😕 

Yup. :/ Only at certain times of day it seems to work.

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Just Dani
Just now, kelico said:

Yup. 😕 Only at certain times of day it seems to work.

Seriously? O.o

 

And what times might those be? 🤔

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kelico
Just now, Just Dani said:

Seriously? O.o

 

And what times might those be? 🤔

I'm not entirely sure...I just know that it works for me when I change it in the afternoon, but any later, and it stops working. >< I'm in EST. 

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Just Dani
8 minutes ago, kelico said:

I'm not entirely sure...I just know that it works for me when I change it in the afternoon, but any later, and it stops working. >< I'm in EST. 

Cool. Thanks. I'm on the west coast. I'll try it early tomorrow morning and see if that works. :) 

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michaeld

Hi all. I only just caught up with this. I don't handle tech myself but I'm in regular contact with @Coleslaw so I'll see what's up with this, and give an update when I can. Thanks for your patience with this.

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Firefly8

I'm having this same problem. Looks like I'll be stuck as a Christmas light firefly for a while longer. 

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Goonie
58 minutes ago, Firefly8 said:

I'm having this same problem. Looks like I'll be stuck as a Christmas light firefly for a while longer. 

Try again in the morning. I'm not certain when it "resets" to allow things again (long posts and av uploads), but I know if I have issues at this time, when I try again in the morning (7-8ish or so) it works. 🤷‍♀️ I haven't had a chance to just poke it to see approximately when it decides to allow things again - I don't have the patience for that yet :D  

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LeChat
2 hours ago, Firefly8 said:

I'm having this same problem. Looks like I'll be stuck as a Christmas light firefly for a while longer. 

Hmm...I don't know whether you're using a phone or not, but I've heard several people mention that they usually have problems using this site on their phones, and that when they try using a laptop, it works fine.

 

I changed my Christmas avatar a few days ago, without any problems, using a laptop.

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Firefly8
16 hours ago, LeChat said:

Hmm...I don't know whether you're using a phone or not, but I've heard several people mention that they usually have problems using this site on their phones, and that when they try using a laptop, it works fine.

 

I changed my Christmas avatar a few days ago, without any problems, using a laptop.

I'm on a laptop, but have only been trying in the evenings. I'll try again in the morning. Thanks for the replies! 

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LeChat
23 minutes ago, Firefly8 said:

I'm on a laptop, but have only been trying in the evenings. I'll try again in the morning. Thanks for the replies! 

Oh! In that case, I changed mine in the afternoon. If trying in the morning doesn't work, maybe trying that might work for you.

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acne
Posted (edited)

This is happening to me, too. I've tried for a couple days at random hours and still doesn't work. Does anyone suggest a time period to try in the EST timezone?

 

I originally thought it was because I was a new member, but I asked in chat and they said it was just an error everyone was dealing with. 

Edited by acne

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Goonie
4 minutes ago, acne said:

Does anyone suggest a time period to try in the EST timezone?

I tend to have good luck in the 8-9 range EST. I'm sure it can be early or slightly later than that,  but I'm not on AVEN usually at that time. This is assuming that the picture error is tied to the error I get with large posts. 

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Firefly8

I tried this morning (EST) and it worked easily! 😀 Thanks for the advice! How bizarre that time affects it like this.

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kelico

This is still happening, fyi. And the times haven't always been the same when it works/doesn't work now, either. 

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letsusethethinkingchair

I’m getting the error too. Any news on a fix?

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OptimisticPessimist

@letsusethethinkingchair No news yet, tech team are aware. 

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